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FollowDon AI Consulting LLC

Privacy Policy

Effective Date: February 15, 2026

1. Introduction

FollowDon AI Consulting LLC, a District of Columbia limited liability company (“Company,” “we,” “us,” or “our”), respects your privacy and is committed to protecting the personal and business information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage our artificial intelligence consulting services, visit our website, or otherwise interact with us.

This policy applies to all individuals and organizations that interact with us, including prospective and current clients, website visitors, and business contacts. By engaging our services or providing information to us, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

Personal Information — We may collect the following categories of information:

  • Name, email address, phone number, and mailing address
  • Company name, job title, and professional credentials
  • Billing and payment information (processed through secure third-party processors; we do not store full payment card numbers)
  • Communications you send to us (emails, messages, support requests)

Client Data — In the course of providing AI consulting, implementation, and training services, you may provide us with:

  • Business data, documents, and datasets for analysis or AI processing
  • System access credentials (handled under strict security protocols and used only for the duration of the engagement)
  • Proprietary business processes and workflow information
  • Training materials and organizational knowledge bases

Automatically Collected Information — When you visit our website, we may collect:

  • IP address, browser type, operating system, and device information
  • Pages visited, time spent, and referring URLs
  • Cookies and similar tracking technologies (see Section 12, Cookie Policy)

3. Lawful Basis for Processing

We process personal information on one or more of the following legal bases, as applicable under the laws of your jurisdiction:

  • Contractual Necessity: Processing is necessary to perform our consulting services under our agreement with you
  • Legitimate Interests: Processing is necessary for our legitimate business interests (e.g., improving our services, communicating with prospects), provided those interests are not overridden by your rights
  • Consent: Where you have given explicit consent to specific processing activities, such as receiving marketing communications
  • Legal Obligation: Processing is necessary to comply with applicable laws, regulations, or legal proceedings

4. How We Use Your Information

  • Provide, maintain, and improve our AI consulting, strategy, implementation, and training services
  • Process transactions and send related billing information
  • Communicate with you about projects, updates, and service-related matters
  • Develop and deliver AI models, automations, and solutions as contracted
  • Comply with legal obligations and enforce our agreements
  • Analyze usage trends to improve our website and service offerings
  • Send marketing communications where you have opted in (you may unsubscribe at any time)

5. Client Data Processing and AI Services

When you engage us for AI implementation or consulting services, we may process your data using third-party AI platforms, APIs, and tools. We will:

  • Only process Client Data in accordance with your instructions and our service agreement
  • Not use Client Data to train AI models for other clients without your explicit written consent
  • Implement appropriate technical and organizational safeguards for all data in our possession
  • Delete or return Client Data upon termination of services, unless retention is required by law
  • Disclose which third-party AI tools and platforms are used in the delivery of your services upon request
  • Ensure that any third-party AI platform used is bound by data processing agreements with appropriate confidentiality and security obligations

Data Controller vs. Processor: When we process Client Data on your behalf and under your instructions, we act as a data processor. For personal information we collect independently (e.g., your contact details for our business relationship), we act as a data controller. Our respective roles will be documented in the applicable service agreement or Data Processing Addendum where required.

6. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share information with:

  • Service Providers: Third-party vendors who assist in delivering our services (cloud hosting, AI platforms, payment processors), bound by written data processing agreements with confidentiality and security obligations
  • Legal Requirements: When required by law, regulation, legal process, or governmental request
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, with prior notice to affected clients where practicable
  • With Your Consent: When you have given us explicit permission to share specific information

7. International Data Transfers

In the course of providing AI consulting services, your data may be transferred to and processed in countries other than your own, including the United States. This may occur when we use third-party AI platforms, cloud infrastructure, or other service providers that operate internationally. Where such transfers occur, we take steps to ensure that appropriate safeguards are in place, which may include Standard Contractual Clauses (SCCs), reliance on adequacy decisions, or other lawful transfer mechanisms as required by applicable data protection laws.

8. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect your information. These include encryption in transit and at rest, access controls, secure development practices, and regular security reviews. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Data Breach Notification

In the event of a data breach affecting your personal information or Client Data, we will notify you without undue delay and in accordance with applicable law. Where we act as a data processor on your behalf, we will notify you within forty-eight (48) hours of becoming aware of a breach to enable you to meet your own regulatory notification obligations. Notification will include, to the extent known, the nature of the breach, the categories and approximate number of records affected, the likely consequences, and the measures taken or proposed to address the breach.

10. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods are as follows:

  • Client contact and billing information: For the duration of the business relationship plus seven (7) years for tax and accounting purposes
  • Client Data provided for AI processing: Retained only for the duration specified in the applicable service agreement, then deleted or returned within thirty (30) days of project completion or termination
  • Website usage data: Up to twenty-four (24) months
  • Marketing communications records: Until you unsubscribe, plus records of consent retained for three (3) years

11. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your personal information
  • Object to or restrict certain processing activities
  • Request portability of your data in a structured, machine-readable format
  • Withdraw consent where processing is based on consent, without affecting the lawfulness of processing prior to withdrawal
  • Opt out of marketing communications at any time
  • Opt out of the sale or sharing of personal information (note: we do not sell personal information)
  • Lodge a complaint with a supervisory authority in your jurisdiction

To exercise these rights, contact us at don@followdon.com. We will acknowledge your request within ten (10) business days and respond substantively within thirty (30) days, or as required by applicable law. We will not discriminate against you for exercising any of these rights.

12. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site usage. You may control cookies through your browser settings. The types of cookies we use include:

  • Strictly Necessary Cookies: Required for the website to function properly; cannot be disabled
  • Analytics Cookies: Help us understand how visitors interact with our website; can be opted out of
  • Marketing Cookies: Used to deliver relevant communications; require your consent where applicable

You can manage your cookie preferences through your browser settings or through any cookie consent banner displayed on our website.

13. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website, updating the effective date, and, where we have your email address and the changes materially affect our processing of your data, by sending you an email notification. Your continued use of our services after changes constitutes acceptance of the revised policy.

15. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

FollowDon AI Consulting LLC
A District of Columbia Limited Liability Company
1717 N Street NW, Suite 1, Washington, DC 20036
Email: don@followdon.com